Need a hand? Talk to a real human.
Whether you are setting up your first Free campaign, moving to Standard, sorting out a ticket workflow or preparing an Event team for the door, send us the useful details and we will help point you in the right direction.
Running a fundraiser?
Get help with Free vs Standard, seller lists, allocations, paper and digital tickets, Entry Sheet Designer, Cash-Up or draw workflows.
Running an Event?
Ask about ticket setup, attendee forms, offline sales, Event roles, Admissions, gates, seller allocation or physical ticket stock.
Something not adding up?
We can help trace ticket delivery, purchase status and RAIZA workflow issues. Payment-provider account or settlement questions may still need to go to your provider.
Send us enough context to skip the detective work.
Include your organisation name, the raffle or Event name, the page or action giving trouble, and what you expected to happen. If a specific ticket or order is involved, include its RAIZA reference — not card details.
Please never send passwords, card details or payment gateway secret keys by email.
Before you email about pricing…
Both Raffles and Events can start Free. Standard is R49 once-off for the individual campaign that needs the bigger limit or advanced tools.
See pricing & payments →Looking for a quick answer?
Our FAQ covers Free limits, upgrades, payment flow, seller allocation, Admissions, Event roles and buyer questions.
Read the FAQ →