Frequently asked questions
The useful answers: what is actually Free, when R49 kicks in, where the money goes, and what each RAIZA tool is for.
Plans & pricing
Is RAIZA actually free to start?
Yes. RAIZA Raffles Free and RAIZA Events Free are real R0 plans, not timed trials. You can run a small raffle or Event within the Free limits without paying a RAIZA activation fee.
What does RAIZA Raffles Free include?
Raffles Free supports up to 500 allocated tickets, public raffle sales, manual and paper-ticket workflows, seller lists, buyer/ticket records and a simple allocation model where sellers receive the same tickets-per-seller quantity.
What does Raffles Standard unlock?
For R49 once-off per raffle, Standard removes the 500-ticket plan cap and unlocks custom allocations per seller/list, the Entry Sheet Designer and Quick Cash-Up.
What does RAIZA Events Free include?
Events Free supports up to 20 tickets or registrations in total, with a public Event page, ticket types, attendee forms, ticket delivery, manual sale capture and public, unlisted or private visibility.
What does Events Standard unlock?
For R49 once-off per Event, Standard removes the 20-ticket plan cap and unlocks Admissions/QR gate control, seller allocations, physical ticket stock and promo-code tools.
Is the R49 a subscription?
No. R49 is a once-off upgrade for that individual raffle or Event. It is not a monthly subscription. A different raffle or Event can stay Free or be upgraded separately when needed.
Can I upgrade later?
Yes. Start Free and upgrade the specific raffle or Event when you hit the Free limit or need a Standard-only tool. The existing campaign data stays with the campaign.
What happens when I hit the Free limit?
RAIZA stops the campaign from moving beyond the Free allowance until that raffle or Event is upgraded. For Events, all sold or reserved tickets/registrations count toward the 20 total, including R0 tickets.
Payments & money
Does RAIZA take a percentage of what we raise?
No. RAIZA does not take a percentage of the fundraising or ticket revenue on the current self-service plans. Normal transaction fees from your connected payment provider may still apply.
Does RAIZA hold our fundraising money?
No. RAIZA does not hold your fundraising proceeds. Buyer payments use the organiser's supported payment setup, while RAIZA tracks the purchase, payment status and ticket workflow around it.
Can we use our own payment gateway?
RAIZA connects supported payment options at organisation level. The exact online methods available depend on the product and workflow, and EFT/manual payment workflows are also supported where provided.
Does RAIZA store card details?
No. Card details are handled by the payment provider. RAIZA keeps the payment status and transaction information needed to complete the organiser's ticket workflow.
Raffles
Can I sell paper tickets and online tickets together?
Yes. RAIZA Raffles is built for digital sales alongside paper/manual sales so the organiser can keep ticket and seller activity in one system.
How do seller allocations work on Free?
Free keeps allocation deliberately simple: choose one tickets-per-seller quantity and use it across the selected seller lists. Standard unlocks different quantities for individual sellers and lists.
What are the Entry Sheet Designer and Quick Cash-Up?
They are Standard raffle tools for the more operational side of paper-ticket fundraising: designing printable entry sheets and reconciling seller cash/ticket activity faster.
How is the raffle winner selected?
Once the raffle is ready to close, authorised organisers use the configured draw workflow in RAIZA and record the result against the raffle.
Events
What does the 20-ticket Free limit mean?
It means 20 total tickets or registrations for that Event. Paid, free and reserved tickets all count toward the Free allowance.
What is Admissions?
Admissions is the Standard Event-day check-in workspace. Staff can search tickets, scan admission QR codes, work with gates and protect against duplicate admission attempts.
What is Physical Ticket Stock?
It is for Events that still issue numbered printed tickets. Standard lets organisers allocate physical ticket batches, record sold numbers and return unsold stock. Digital-only Events can simply ignore it.
Can Events be private?
Yes. Organisers can use public, unlisted or private Event visibility. Private Events use an access code for the public Event page.
What can an Event Organizer see?
Event Organizers can create, publish and manage only the Events they own or are assigned to. They do not get organisation payment settings, organisation settings, Raffles or organisation-wide Team administration.
What can Event Staff do?
Event Staff see only assigned Events and can capture offline ticket sales, work with those Event tickets, and use Admissions/gates on Standard Events. They do not get Event setup or organisation-wide administration.
Can I delete an Event?
An unused Event can be deleted by a user with management rights. Once the Event has order/ticket history, RAIZA protects that history and deletion is locked — cancel the Event instead.
Can I resend or share a ticket?
Yes. Event tickets live in the central Tickets workspace, where authorised users can find Event tickets and resend/share individual ticket access through the supported delivery actions.
For ticket buyers
How do I buy or register?
Open the organiser's public raffle or Event page, choose the available ticket option and follow the checkout or registration steps configured by that organiser.
Who is responsible for refunds or Event terms?
The organiser sets the applicable terms and refund policy for their raffle or Event. Because RAIZA does not hold organiser proceeds, payment/refund handling also depends on the organiser's payment workflow and provider.
Still not sure which plan you need?
Start Free. If you need more capacity or an advanced operational tool, the campaign itself will show you where Standard fits.